Audiobook Title:
Say the Magic Words: How to Get What You Want from the People Who Have What You Need
By: Lynette Padwa

Say the Magic Words is your passport to mastering these daily encounters. You'll find the most effective way to get what you want and need, and know what not to say and do. The insights and information come directly from the pros, people who have spent years in their particular line of work, and their advice is entertaining and unnervingly candid.